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Corrections come first. If a bonus value, a withdrawal window or a state restriction on this site is wrong, tell us and we will check it against the operator's live cashier and fix it. Getting a bonus figure wrong on a page like this is the worst thing we can do, so those messages jump the queue.

Payout reports from readers are genuinely useful. If an operator we recommend has held your withdrawal, or paid dramatically faster or slower than we described, we want to know — with the rail you used, the rough amount, and the dates. Reader reports are one of the inputs that make us re-test a site outside our normal cycle.

For editorial feedback, questions about our method, or anything about how we are funded, use the same address. Rhett reads everything that arrives and answers what needs answering.

We do not accept paid guest posts, we do not sell links, and we do not add operators to our rankings in exchange for placement fees. Messages offering any of those will not get a reply.

We cannot help with a dispute on your behalf. We are not a regulator, an ombudsman or an intermediary, and we have no standing with any operator. What we can tell you is where the licensing authority for a given site is named and what records will help you when you escalate. If gambling itself has become the problem rather than the payout, please call 1-800-522-4700 instead of writing to us.